If you are not satisfied with any Paula's Choice product, for any reason, you can return it to us within 60 days of date of purchase and we will happily refund the purchase price (not including shipping).
Our 60 day money-back guarantee doesn't affect the legal right to cancel.
More about our return policy in the General Terms and Conditions
Your right to dissolve an agreement for the sale of products, entered into through this Site, in accordance with the provisions of Directive 2011/83/EU on Consumer rights and any implementation thereof in national legislation, can only be exercised under the following conditions:
More about our cancel policy in the General Terms and Conditions
If you have a complaint about a product or service, please contact our customer care team via the contact page on the website, or at firstname.lastname@example.org. You will receive an answer as quickly as possible. Usually, this will be within a day, but ultimately within 14 days after the day that your complaint was received. Should the processing of your complaint need longer than this, you will receive within the period of 14 days a confirmation of receipt and an indication of when you can expect a full answer. It is possible to file a complaint about a product or service via the via Stichting Webshop Keurmerk. If your complaint cannot be resolved to mutual satisfaction, within a reasonable period after it was submitted, this complaint can be put to the arbitration committee.The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at http://ec.europa.eu/consumers/odr We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.